PRIVACY POLICY

Effective Date: April 5, 2026
Last Updated: August 2, 2026

Privacy Policy

DigiSolly (“we,” “our,” or “us”) is committed to protecting your privacy and handling your personal data responsibly.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our services, interact with our AI assistant (Solly), or submit information through our forms.

We operate in alignment with the Jamaica Data Protection Act (JDPA) and apply best practices for responsible data use, including AI-assisted services.

1. Information We Collect

We may collect:

Personal Information

  • Name
  • Email address
  • Phone number (including WhatsApp)
  • Business name
  • Information submitted through forms

Voice & Chat Interaction Data

When you interact with our AI voice assistant (Solly) on our website, we may collect:

  • Your name, phone number, email address, and service inquiry topic — provided during the conversation
  • A log of the conversation for service delivery and quality purposes
  • Session information such as the page you were on when you initiated the conversation

Technical Information

  • IP address
  • Browser type
  • Device information
  • Website usage data

Communication Data

  • Messages, inquiries, and consultation details

2. How We Use Your Information

We use your information to:

  • Provide digital marketing and visibility services
  • Improve your online presence (SEO, AEO, AI search visibility)
  • Respond to inquiries and consultations
  • Schedule and manage bookings and consultations
  • Deliver updates and relevant communication
  • Improve our services and user experience

3. AI Assistant (Solly) & Data Usage

Our website features Solly, an AI-powered voice and chat assistant designed to answer questions, collect enquiry details, and assist you in booking a consultation.

Solly is built using the following AI and cloud infrastructure providers:

  • Anthropic (Claude) — powers Solly’s conversational intelligence
  • Google Cloud — provides voice synthesis and secure cloud infrastructure
  • ElevenLabs — provides voice synthesis as an alternative provider

These providers process data strictly to deliver the service. They do not use your data to train their public AI models.

We do not:

  • Sell your personal data
  • Use your data to train public AI models
  • Share your information with other clients

AI is used strictly to improve service delivery in a safe, controlled, and compliant way.

4. How Your Data Flows

When you submit information through our website or through Solly, your data follows this path:

  1. Your information is received by our secure website (digisolly.com), hosted on WordPress
  2. It is securely transmitted to our DigiSolly HQ system, hosted on Google Cloud (us-central1)
  3. Lead and conversation data is stored in our private, access-controlled database — accessible only to DigiSolly staff
  4. Our team is notified of your enquiry so we can follow up promptly

No data is transmitted to or stored in any unsecured or third-party marketing database without your consent.

5. Data Retention

We retain your data for the following periods:

  • Lead information (name, phone, email, inquiry topic) — retained for up to 12 months or for the duration of our client relationship
  • Chat and voice conversation logs — retained for up to 14 days for quality and service purposes, then archived or deleted
  • System and activity logs — retained for up to 30 days, then archived
  • Client project data — retained for the duration of the service agreement plus 12 months

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to operate our website, understand how visitors use it, and deliver relevant advertising. Below is a summary of the tracking tools currently active on this site.

Google Analytics 4 (Measurement ID: G-D41NYV08JM)

We use Google Analytics 4 to collect anonymised data about how visitors interact with our website. This includes pages visited, time on site, general location (country/region), device type, and traffic source. This data helps us improve our content and user experience.

Google Analytics uses cookies to distinguish users and sessions. The data is processed by Google LLC and is governed by Google’s Privacy Policy. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Meta Pixel (Pixel ID: 1463015968926930 — “DigiSolly Website Pixel”)

We use the Meta Pixel (also known as the Facebook Pixel) to measure the effectiveness of our advertising on Meta platforms (Facebook and Instagram), and to enable retargeting — showing our ads to people who have previously visited our website.

The Meta Pixel collects data including pages you visit, actions you take on our site (such as submitting a form), your IP address, and browser information. This data is transmitted to Meta Platforms, Inc. and processed in accordance with Meta’s Privacy Policy.

If you do not wish to be tracked by the Meta Pixel, you can opt out via Meta’s Ad Preferences or by using a browser extension that blocks tracking scripts.

Cookie Consent

When you visit our website, a cookie notice appears at the bottom of the screen. By clicking “Got it” or dismissing the banner, you acknowledge our use of cookies as described above. Your preference is stored locally in your browser. You may clear it at any time by clearing your browser’s local storage or site data.

Managing Cookies

You can control or disable cookies through your browser settings. Note that disabling cookies may affect how certain parts of the website function. Most browsers allow you to:

  • View and delete cookies stored on your device
  • Block third-party cookies
  • Set preferences for specific websites

7. Data Sharing

We do not sell your data.

We may share data with the following trusted service providers, strictly to deliver our services:

  • Anthropic — AI conversation processing
  • Google Cloud — cloud hosting and voice synthesis
  • ElevenLabs — voice synthesis
  • Baserow — secure database storage
  • WordPress / Hosting provider — website delivery

Each provider is bound by their own data protection policies and processes your data only as necessary to deliver the service.

8. Client Data Separation

For businesses using DigiSolly’s services: your business information, campaign data, and client records are kept strictly separate from other clients. We do not share, cross-reference, or combine data between client accounts.

9. Data Security

We take reasonable steps to protect your information using secure tools, encrypted transmission (HTTPS), access controls, and restricted staff access.

10. Your Rights (JDPA)

You have the right to:

  • Access your data
  • Correct your data
  • Request deletion
  • Withdraw consent
  • Object to how your data is used

To make a request, contact us using the details below. We will respond within 30 days.

11. Contact Us

For privacy-related enquiries, data requests, or concerns:

📧 contact@digisolly.com
📞 +1 (876) 364-8437

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